Privacy Policy
The Coach House, Isle of Wight (referred to as “the Company,” “we,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect any personal information you provide when using our website.
1. Information We Collect
We may collect and process the following information:
- Personal Information: When you fill out a form on our website, we collect personal information such as your name, email address, phone number, and any other details you provide.
- Usage Data: We use Google Analytics to collect non-personal information about how visitors interact with our website. This includes data such as your IP address, browser type, pages viewed, and time spent on the site. This information is used to analyse website performance and improve user experience.
2. How We Use Your Information
We collect and use your personal information for the following purposes:
- To respond to inquiries made through the contact form.
- To provide the services requested by you.
- To send occasional updates or promotions.
- To analyse website performance and user behaviour via Google Analytics.
3. Google Analytics
Our website uses Google Analytics to help us understand how visitors interact with the site. Google Analytics collects data anonymously and reports website trends without identifying individual visitors. We do not use any other session recording tools. You can learn more about how Google Analytics collects and processes data by visiting Google’s Privacy Policy.
4. Data Sharing
We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. All personal data collected is used solely for the purposes outlined above.
5. Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Information provided through forms will be securely stored and will not be shared with third parties.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request that we correct any inaccurate information.
- Request the deletion of your data where it is no longer necessary for us to retain it.
To exercise any of these rights, please contact us at hello@coachhousecowes.co.uk
7. Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate physical, electronic, and managerial procedures to safeguard the information we collect online.
8. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. A cookie is a small file placed on your device that helps us understand how you interact with our website. You can modify your browser settings to decline cookies, though this may affect your user experience.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at hello@coachhousecowes.com
This privacy Policy was last updated on 23rd January 2025
